Frequently Asked Questions
For more information or to make reservations, please contact Kaley Honzel (866) 295-1283 or firstname.lastname@example.org. Click Here to Download the Reservation Form
How do I sign up for this journey?
As a guest traveling with the Pelletiere Estate Vineyard & Winery, you will receive complimentary comprehensive trip interruption insurance including medical, baggage, missed connection coverage. Trip Cancellation coverage is NOT included in this package. You may choose to purchase additional coverage to protect your vacation in the event of unforeseen circumstances that may require you to cancel your trip. We are pleased to offer several options to protect your travel investment. Option 1: Travel Guard Trip Cancellation Coverage - This plan covers cancellations related to medical situations for you and or a family member. To purchase this insurance and get the pre-existing conditions waiver, you need to purchase the coverage the same day you make your deposit for the trip. The cost for this coverage is 7.2% over the total amount of coverage you wish to purchase (i.e. $3,000 worth of coverage costs $216. $4,000 worth of coverage costs $288). For more info click HERE. For residents in: FL, IN, KS, MN, MO, NY and WA click HERE. Option 2: Hancock Cancel For Any Reason Trip Cancellation Coverage (CFAR) which must be purchased the same day you make your deposit. The pricing for this is based on age and the amount of coverage purchased. Click HERE to obtain a quote & purchase your coverage; be sure to select the optional CFAR Insurance. This plan allows you the flexibility to cancel your trip at any time. Keep in mind, if you cancel for any reason other than medical reasons, they will only refund you up to 50% of the amount of coverage purchased. If you cancel for medical reasons, this coverage allows for a refund up to 100%. If you have specific medical or insurance questions, please feel free to call Travel Guard directly at 1.866.385.4839 or John Hancock at 1.866.888.7803.
When is my Payment due?
A $600 deposit is required to secure your reservation. A preliminary invoice will be provided with your reservation confirmation; giving you an opportunity to view our services and confirm the pricing matches the materials you’ve received so far. If there are any discrepancies, please contact your Operations Manager as soon as possible to review. We will then send you an official invoice approximately 120 days prior to departure. This invoice is due approximately 110 days prior to travel. This is an excellent time to let us know if you are planning to extend your stay, participate in a pre or post-tour option, or if you’re interested in upgrading your travel arrangements in some way. Once you’ve paid for the trip, we will begin finalizing airline tickets and other important travel arrangements. If you wait until after this time to let us know these important details, it may become very expensive to make those changes (Changes made after ticketing will be done at your expense). So, if you’re thinking about any of these options, put them in writing to your Operations Manager, Brian Garrison (email@example.com) prior to paying your invoice.
When will I get more information on optional tours?
Optional tour information will be sent out to all travelers approximately 110 days prior to travel. You will have plenty of time to review and pre-pay for these tours prior to travel.
Can I upgrade my seat assignment or flights?
In most cases, yes, you can upgrade your seats to Comfort Class, Premium Economy Class or even Business Class if the request is made prior to ticketing. If you are interested in receiving upgrade options, please contact your Operations Manager so that we may work on your request when the time comes. Additional fees will apply based on your final selections. Full payment will be required for additional services at the time of purchase. Seating upgrades are non-refundable once purchased.
Can I use my frequent flyer points to upgrade my flights?
Possibly. We recommend you contact your airline provider directly for details and then continue with our air department accordingly. We will need to know which “Class of Service” you need to be booked in, in order to receive the upgrade you wish.
Can I extend their trip or travel from a different home city? If so, how does that work and what is the cost?
Absolutely. We are happy to work with you and your guests in making special travel arrangements. These are handled on a case-by-case basis approximately 120 days prior to the trip. Guests wishing to extend their trip or travel from a different home city should put their detailed requests in writing as soon as possible so that we can begin working on the research for their trips. Approximately 75-100 days prior to their travel dates, Perfect Pairings/ Adelman Travel will send these guests information detailing their travel options. At that time, the guest may elect to use our services, cancel their request and simply travel with the group, or make their own arrangements. Either way, they must return the materials with their final selection noted so that we can finalize ticketing arrangements on their behalf.
Can I make my own flight arrangements?
Yes. If you are interested in making your own flight arrangements, please let us know and we will provide you with a deduction on your final invoice.
How are seat assignments handled?
Every airline has different rules regarding group seating. As a courtesy, Perfect Pairings/ Adelman Travel makes every effort to secure appropriate seating for you and your travel companion. However, we cannot guarantee that the individual airlines will honor our requests. Therefore, if your particular seat assignment is essential to your travel, we encourage our guests to contact the airlines approximately 1 week prior to travel to inquire as to your assignment. Please note that many airlines will wait to confirm arrangements for group seating until airport check in. Additionally, due to the nature of travel, airlines may change aircraft up until the time of departure; which may affect any pre-confirmed seating arrangements.